I am not receiving emails. What should I do?

If using a mobile phone, please disable domain-specific reception restrictions. If using a computer, please check your junk mail folder. If your "Registration Information" shows an error, we will check it for you, so pleasecontact us at 'info@dicexdice.com or by phone at 092-722-4877'.

Are there any credit card companies that cannot be used?

The following credit cards are accepted. Other cards cannot be used.

Can I change my payment method?

We cannot accept changes to the payment method for any order. For pre-order items as well, payment is completed at the time the reservation is made, so changes cannot be accepted.

Can I change the requested delivery date?

Changes are only possible for products that have not yet been shipped. If you would like to move the delivery date earlier, please contact us at 'info@dicexdice.com or 092-722-4877'. Please note that we cannot accept requests to extend the shipping date over a long period.

Do points have an expiration date?

Points expire 1 year after your most recent purchase on our online store.

Can you hold an item for me?

We do not hold any products for customers.

Can I change or cancel my order?

As a rule, we do not accept exchanges except in the case of an initial defect or when an item different from your order is delivered. However, exchanges for a different size or color of the same item are accepted when the item is in stock. *For exchanges or returns due to customer circumstances, any shipping costs incurred will be borne by the customer.

I would like another item — can you ship it together with my existing order?

We do not offer a service to combine separate orders, and we do not accept additional orders to an existing one.

Do you offer wrapping or gift shipping?

We offer gift wrapping for a fee. Please see here for details.

If you note "Receipt requested" along with the "recipient name and description" in the remarks field when ordering, we will issue one.

My ordered item has not arrived. What should I do?

Even if you have specified a delivery date and time, arrival may be delayed due to traffic conditions on the day or the shipping status of Sagawa Express. Please check the tracking number under "Delivery Status" in "Order Information" in your registered information, and contact Sagawa Express directly.

My card has not been charged yet. What should I do?

The billing date varies depending on your credit card's closing date and contract terms, but it is generally billed the following month or the month after.

I was told an item was out of stock even though I had added it to my cart. Why?

Our products share inventory with our physical stores. For this reason, depending on the timing of your order, an item may sell out at the physical store and become unavailable even after it has been added to your cart or your payment has been completed. Thank you for your understanding.

How do I cancel my membership?

Membership cancellation for the online shop is handled by email. We apologize for the inconvenience, but please contact us at info@dicexdice.com.

FAQFrequently Asked Questions

I am not receiving emails. What should I do?

If using a mobile phone, please disable domain-specific reception restrictions. If using a computer, please check your junk mail folder.
If your "Registration Information" shows an error, we will check it for you, so please
contact us at 'info@dicexdice.com or by phone at 092-722-4877'.
Are there any credit card companies that cannot be used?

The following credit cards are accepted.

Other cards cannot be used.
Can I change my payment method?

We cannot accept changes to the payment method for any order.
For pre-order items as well, payment is completed at the time the reservation is made, so changes cannot be accepted.
Can I change the requested delivery date?

Changes are only possible for products that have not yet been shipped.
If you would like to move the delivery date earlier, please contact us at 'info@dicexdice.com or 092-722-4877'.
Please note that we cannot accept requests to extend the shipping date over a long period.
Do points have an expiration date?

Points expire 1 year after your most recent purchase on our online store.
Can you hold an item for me?

We do not hold any products for customers.
Can I change or cancel my order?

As a rule, we do not accept exchanges except in the case of an initial defect or when an item different from your order is delivered.
However, exchanges for a different size or color of the same item are accepted when the item is in stock.
*For exchanges or returns due to customer circumstances, any shipping costs incurred will be borne by the customer.
I would like another item — can you ship it together with my existing order?

We do not offer a service to combine separate orders, and we do not accept additional orders to an existing one.
Do you offer wrapping or gift shipping?

We offer gift wrapping for a fee.
Please see here for details.
Can I get a receipt?

If you note "Receipt requested" along with the "recipient name and description" in the remarks field when ordering, we will issue one.
My ordered item has not arrived. What should I do?

Even if you have specified a delivery date and time, arrival may be delayed due to traffic conditions on the day or the shipping status of Sagawa Express. Please check the tracking number under "Delivery Status" in "Order Information" in your registered information, and contact Sagawa Express directly.
My card has not been charged yet. What should I do?

The billing date varies depending on your credit card's closing date and contract terms, but it is generally billed the following month or the month after.
I was told an item was out of stock even though I had added it to my cart. Why?

Our products share inventory with our physical stores.
For this reason, depending on the timing of your order, an item may sell out at the physical store and become unavailable even after it has been added to your cart or your payment has been completed. Thank you for your understanding.
How do I cancel my membership?

Membership cancellation for the online shop is handled by email.
We apologize for the inconvenience, but please contact us at info@dicexdice.com.